San Francisco - Bank of the West was ranked the highest in customer satisfaction among retail banks in the West by J.D. Power and Associates, Westlake Village, CA.

The rankings, published today by J.D. Power and Associates, reflect surveys conducted with more than 19,600 banking consumers in five regions across the United States. Bank of the West was ranked highest in the West region encompassing California, Oregon and Washington, which represent nearly half of the bank's consumer and business retail households.
“A highest ranking from J.D. Power and Associates is a wonderful tribute to the great people at the Bank of the West and their outstanding commitment to customer service. We have a long tradition of emphasizing service and our bankers believe that Bank of the West customers deserve to have the greatest retail banking customer service in the West,” said Michael Shepherd, President and CEO of Bank of the West, a $62 billion-asset bank headquartered in San Francisco. “We are a relationship-oriented bank, able to deliver all the products and capabilities of a large bank along with the responsive and attentive service of a local banker.”

Overall satisfaction among Bank of the West customers was significantly higher than the national average. Customers gave Bank of the West high marks on fees, transactions and account statements factors.

“We strive every day everywhere in our footprint to provide extraordinary customer service,” said Andy Harmening, Senior Executive Vice President, Regional Banking Group. “We congratulate our bankers in the West whose hard work has been recognized by this prestigious ranking and we continue to encourage anyone who hasn't tried Bank of the West to come in and experience it for themselves."

Additional information can be found at J.D. Power and Associates